About Us

365 Response is a unique and award-winning software services organisation with approximately 50 staff based in offices in Wakefield and Leicester.

We collaborate with clients across multiple sectors to understand detailed requirements, identify gaps and then accordingly implement solutions. We work across the NHS, local councils, and public & private transport providers.

The 365 Response team has the unique combination of a fast-paced innovative approach, an established system and unparalleled industry experience. We are proud to say that our solutions have helped our clients achieve improved service levels and significant cost savings.

We supply digital platform solutions including patient & community transport, social prescribing, e-procurement and digital marketplaces to numerous NHS organisations in Wales and England and across local councils.

The Board of Directors

Duane Lawrence

Duane has over 30 years of experience in the healthcare technology sector and is currently Chairman of three technology start-ups. Duane was recently appointed Chairman of 365 Response in addition to his roles as Chairman at Rinicare Limited and Mirada Medical. Duane has previously led a series of both high-growth HealthTech SMEs, and mid-market publicly traded global technology businesses across five continents.

365 Response Investment Director Rob Johnson
Rob Johnson
Investment Director

Rob is a commercially focused chartered accountant, who has spent the last five years investing in growth orientated businesses across Yorkshire and the North East. His role spans the investment life cycle from origination through to execution and portfolio management, working alongside the management team to help them achieve their goals.

365 Response Founder Sarah Fatchett
Sarah Fatchett
CEO & Founder
Sarah has over 20 years of strategic, operational and board level experience in health and care services. She is an astute listener and leads 365 Response in its delivery of innovative and effective solutions for our clients. Is also on the Board of several other healthcare technology businesses.
365 Response Chief Technology Officer Dr Chris Jones
Dr Chris Jones
Chief Technology Officer
As a leading GP, Chris’s career journey has propagated innovation and growth for several organisations. With his technology-led approach, specialist knowledge and analytical thinking, Chris leads the strategic direction of the company. Chris is an active angel investor in high-growth health technology companies.
365 Response Chief Commercial Office Brendan Fatchett
Brendan Fatchett
Chief Commercial Officer
With public and private board level experience, Brendan has led teams in healthcare and private organisations over the last 20 years. A naturally strategic leader. Brendan is also on the Board of several other fast-growing Digital healthcare businesses.
Dean Barber 2
Dean Barber
Dean has over 20 years of finance experience with senior positions held in the healthcare technology sector. Most recently Dean was CFO for a managed IT services provider and prior to that spent six years as Group Financial Controller for EMIS Group plc, the UK leader in connected healthcare software and systems. Dean lives in Harrogate with his young family and is a chartered accountant, having trained and qualified at PricewaterhouseCoopers LLP.

The Senior Management Team

365 Response Operations Director Kerren Friend

Kerren Friend

Director of Operations

As Director of Operations, Kerren oversees delivery of all departments and ensures all customers receive high quality products and services.

365 Response Director of IT Luke Parkinson

Luke Parkinson

Director of IT

Luke manages the UK development team using an agile approach to progress, maintain and continuously innovate our systems.

365 Response Associate Director Chris Ackerman

Chris Ackerman

Associate Director

Chris leads the eProcure team and is responsible for managing and developing our call centre services. He has extensive experience in call centre and workforce management including all elements of resourcing, workforce planning and demand. Chris has a wealth of public and private sector experience and plays a key role in the strategic development of 365 Response, overseeing commercial partnerships and works closely with all teams to advance our product development road map, striving to create lasting change in the transport software industry.

365 Response Head of 365 Smart Platform Laura Burrows

Laura Burrows

Head of 365 Smart Platform

Laura leads our team of account and project managers to drive product development and improvement, and oversees system implementation programmes across customer organisations delivering bespoke transport and healthy lifestyle services. She works with current and prospective clients nationwide to help them understand more about our products and how they can benefit their business.

Jason Thompson

Head of Development

With an in-depth knowledge of the latest software development technologies and methodologies, Jason leads and manages our large team of software developers and testers guiding them in building industry leading, award-winning, and innovative software solutions.

Liz Wymer

Liz Wymer

Quality & Compliance Lead

Liz is responsible for the quality and compliance at 365 Response including our ISO accreditations and Cyber Essentials certification. Liz also leads on HR and the continuous improvement of all company policies and procedures.

365 Response Training Manager Caroline Inch

Caroline Inch

Training Manager

Caroline has over 15 years of experience in using dispatch systems and is our training lead. Caroline also captures user feedback from clients, system and app users, which helps us further refine and tweak our products.

365 Response Marketing Manager Laura Dean

Laura Dean

Marketing Manager

Laura is responsible for the overall marketing at 365 Response. She brings ten years of marketing experience and collaborates closely with all teams to ensure a consistent approach to our brand and communications. Laura works with clients to produce case studies, and prospective clients to understand market requirements and incorporate these into the 365 Response offering.

Corinne Hall

eProcure Team Leader

Corinne leads the Digital Marketplace and specialist call handling teams to meet the demand of our national NHS clients, ensuring customer operations are effectively implemented and managed.

365 Response Account Manager Vic Barker

Victoria Barker

Senior Account Manager

Victoria project manages the implementation of our Digital Marketplace solutions, UK-wide. Victoria provides a consistent point of contact for our customers from mobilisation to account management and all that is in between.

Rachel Robinson

Bid Manager

Rachel is 365 Response’s Bid Manager and is responsible for managing and writing all bids and tenders. Rachel has almost 15 years’ experience as a Bid Manager within the private, public and third sectors and has spent a large proportion of her career working within the Patient Transport and Emergency Ambulance sectors.

365 Response Commercial Manager Karl Marsden

Karl Marsden

Commercial Manager

With experience in the public, private and third sectors, Karl oversees the commercial aspect of projects and is responsible for ensuring that we build and maintain strong relationships with our client base.
365 Response Commercial Manager Tim Crampton

Tim Crampton

Commercial Manager

Tim has over 20 years of sales experience specialising in the development of core sector organisations, such as Local Government, NHS, Education and Housing. Tim is responsible for the sales of our eProcure digital marketplace.

365 Response Jennie Lucas

Jennie Lucas

Subject Matter Expert

Jennie will be using her many years of experience working and running special education needs, mainstream, social care, and alternative provisions transport to advise and drive forward our ‘family first’ approach to ensure an inclusive, beneficial, end-to-end solution is offered to our Local Authority customers.

Get in touch, we would love to hear from you