We collaborate with clients across multiple sectors to understand detailed requirements, identify gaps and then accordingly implement solutions. We work across the NHS, local councils, and public & private transport providers.
The 365 Response team has the unique combination of a fast-paced innovative approach, an established system and unparalleled industry experience. We are proud to say that our solutions have helped our clients achieve improved service levels and significant cost savings.
We supply digital platform solutions including patient & community transport, social prescribing, e-procurement and digital marketplaces to numerous NHS organisations in Wales and England and across local councils.
Duane has over 30 years of experience in the healthcare technology sector and is currently Chairman of three technology start-ups. Duane was recently appointed Chairman of 365 Response in addition to his roles as Chairman at Rinicare Limited and Mirada Medical. Duane has previously led a series of both high-growth HealthTech SMEs, and mid-market publicly traded global technology businesses across five continents.
Rob is a commercially focused chartered accountant, who has spent the last five years investing in growth orientated businesses across Yorkshire and the North East. His role spans the investment life cycle from origination through to execution and portfolio management, working alongside the management team to help them achieve their goals.
Chris leads the operational teams and is responsible for managing and developing all of our core services. He has extensive experience in the public and private sector, playing a key role in the strategic development of 365 Response. He oversees commercial partnerships and works closely with all teams to advance our product development road map, striving to create lasting change in the transport software industry.
Luke is responsible for the overall commercial function at 365 Response. He brings 10 years of sales experience, working across both the NHS and wider public sector. Luke leads the commercial team, and also provides key strategic input to the growth of 365 Response.
Mel leads a team of software developers, software testers and support technicians who deliver high quality software solutions. Mel brings 10 years of industry experience to drive the team forward and implement the best working practices, to get the highest level of output for our customers.
Liz is responsible for the quality and compliance at 365 Response including our ISO and Cyber Essentials certifications. Liz also leads on HR and the continuous improvement of all company policies and procedures.
Luke leads the Sales Team, working to make difficult transport easy for our NHS, Local Authority and private customers.
Luke collaborates with all teams to provide the best possible experience for our new clients, whilst growing our customer base, in line with our rapid growth plans.
Corinne leads the eProcure Operations, Compliance and Specialist Call Handling teams to meet the demand of our national clients and support the NHS.
Corinne supports the teams and wider business in ensuring customer operations are effectively implemented and managed.
Jennie has a wealth of knowledge and experience, having worked for numerous local councils within SEN transport and most recently working for the largest Local Authority in the UK, Birmingham City Council.
Jennie will be using her many years of experience working and running special education needs, mainstream, social care, and alternative provisions transport to advise and inform all software developments, and ensure an inclusive, beneficial, end-to-end solution for all.
Alan is responsible for sales within our eProcure team; bringing significant benefits to our NHS customers. Alan brings over 20 years of understanding and sales experience in public and private sector healthcare logistics and plays a vital role in the development of our Digital Marketplace.
Katie brings 10 years of experience working in the healthcare and the PTS sector to the Commercial Team.
She works with our new customers during their mobilisation and helps them to get the most out of the platform, once they transfer to our ‘Business as Usual’ status. Katie helps customers to manage their transport services more efficiently, driving process improvements and performance.