About Us

365 Response is a unique and award-winning software services organisation with approximately 50 staff based in offices in Wakefield and Leicester.

We collaborate with clients across multiple sectors to understand detailed requirements, identify gaps and then accordingly implement solutions. We work across the NHS, local councils, public and private transport/facilities management providers in the UK and USA.

The 365 Response team has the unique combination of a fast-paced innovative approach, an established system and unparalleled industry experience. We are proud to say that our solutions have helped our clients achieve improved service levels and significant cost savings.

We supply digital platform solutions including patient transport, facilities management, social prescribing and digital marketplaces to numerous NHS organisations in Wales and England and across local councils.

Meet the Senior Management Team

Sarah Fatchett Founder and Chair
Sarah has over 20 years of strategic, operational and board level experience in health and care services. She is an astute listener and leads 365 Response in its delivery of innovative and effective solutions for our clients. Is also on the Board of several other healthcare technology businesses.
Brendan Fatchett Chief Executive
With public and private board level experience, Brendan has led teams in healthcare and private organisations over the last 20 years. A naturally strategic leader. Brendan is also on the Board of several other fast-growing Digital healthcare businesses.
Dr Chris Jones Board Director
As a leading GP, Chris’s career journey has propagated innovation and growth for several organisations. With his technology-led approach, specialist knowledge and analytical approach, Chris leads the strategic direction of the company. Chris is an active angel investor in high-growth health technology companies.

Kerren Sullivan Director of Operations and Board Director
As Director of Operations, Kerren oversees delivery of all departments and ensures all customers receive high quality products and services.
Luke Parkinson Head of Development
Luke manages the UK and offshore development team using an agile approach to progress, maintain and continuously innovate our systems.
Liz Wymer Quality Manager
Liz looks after and is responsible for the quality and compliance at 365 Response including our ISO accreditations and Cyber Essentials certification. Liz also leads on the continuous improvement of all company policies and procedures.

Kerrie Massey Head of Business Knowledge
Kerrie brings years of digital system experience from both the NHS and private sector. Kerrie joined 365 Response from a NASDAQ-listed multi-national corporation in 2016 and now leads the 365 Smart Platform Business Knowledge Team. The team delivers mobilisations, data management and day-to-day account management.
Victoria Barker Senior Account Manager (Digital Marketplace)
Victoria heads up the digital marketplace team to deliver a high quality and vibrant network of healthcare transport providers, nationally.