We collaborate with clients across multiple sectors to understand detailed requirements, identify gaps and then accordingly implement solutions. We work across the NHS, local councils, and public & private transport providers.
The 365 Response team has the unique combination of a fast-paced innovative approach, an established system and unparalleled industry experience. We are proud to say that our solutions have helped our clients achieve improved service levels and significant cost savings.
We supply digital platform solutions including patient & community transport, social prescribing, e-procurement and digital marketplaces to numerous NHS organisations in Wales and England and across local councils.
Duane has over 30 years of experience in the healthcare technology sector and is currently Chairman of three technology start-ups. Duane was recently appointed Chairman of 365 Response in addition to his roles as Chairman at Rinicare Limited and Mirada Medical. Duane has previously led a series of both high-growth HealthTech SMEs, and mid-market publicly traded global technology businesses across five continents.
Rob is a commercially focused chartered accountant, who has spent the last five years investing in growth orientated businesses across Yorkshire and the North East. His role spans the investment life cycle from origination through to execution and portfolio management, working alongside the management team to help them achieve their goals.
Chris leads the eProcure team and is responsible for managing and developing our call centre services. He has extensive experience in call centre and workforce management including all elements of resourcing, workforce planning and demand. Chris has a wealth of public and private sector experience and plays a key role in the strategic development of 365 Response, overseeing commercial partnerships and works closely with all teams to advance our product development road map, striving to create lasting change in the transport software industry.
Luke is responsible for the overall commercial function at 365 Response. He brings 10 years of sales experience, working across both the NHS and wider public sector. Luke leads the commercial team, and also provides key strategic input to the growth of 365 Response.
Kerren oversees delivery of all departments and ensures all customers receive high quality products and services.
Luke manages the UK development team using an agile approach to progress, maintain and continuously innovate our systems.
Liz is responsible for the quality and compliance at 365 Response including our ISO and Cyber Essentials certifications. Liz also leads on HR and the continuous improvement of all company policies and procedures.
With an in-depth knowledge of the latest software development technologies and methodologies, Jason leads and manages our large team of software developers and testers guiding them in building industry leading, award-winning, and innovative software solutions.
Caroline has over 15 years of experience in using dispatch systems and is our training lead. Caroline also captures user feedback from clients, system and app users, which helps us further refine and tweak our products.
Tim has over 20 years of sales experience specialising in the development of core sector organisations, such as Local Government, NHS, Education and Housing. Tim is responsible for the sales of our eProcure digital marketplace.
Rachel is 365 Response’s Bid Manager and is responsible for managing and writing all bids and tenders. Rachel has almost 15 years’ experience as a Bid Manager within the private, public and third sectors and has spent a large proportion of her career working within the Patient Transport and Emergency Ambulance sectors.
Corinne leads the Digital Marketplace and specialist call handling teams to meet the demand of our national NHS clients, ensuring customer operations are effectively implemented and managed.
Jodie mobilises new customers and provides a dedicated point of contact for a number of our 365 Smart Platform customers. She provides support and assistance with every aspect of the system and is always available to help when needed! She likes travelling and has visited 43 different countries and assists in arranging any social/charitable events at 365 Response!
Shannon works as part of the Account Management Team for the 365 Smart Platform. She works with a number of customers as their main point of contact, providing dedicated support and assistance to make the most out of the platform. Shannon loves to travel and eat out at restaurants.
Katie works as part of the 365 Smart Platform Account Management Team, responsible for implementing and driving forward product development and services. Katie has a wealth of experience in managing NHS, Public and Private Sector contracts, predominantly within healthcare and patient transport services.
Courtney works alongside Caroline Inch (Training Manager) to deliver our internal and external training. Courtney works with all teams within the business to support the mobilisation of new accounts, and to train existing customers on new system developments.