About Us

365 Response is a unique and award-winning software services organisation with approximately 50 staff based in offices in Wakefield and Leicester.

We collaborate with clients across multiple sectors to understand detailed requirements, identify gaps and then accordingly implement solutions. We work across the NHS, local councils, and public & private transport providers.

The 365 Response team has the unique combination of a fast-paced innovative approach, an established system and unparalleled industry experience. We are proud to say that our solutions have helped our clients achieve improved service levels and significant cost savings.

We supply digital platform solutions including patient & community transport, social prescribing, e-procurement and digital marketplaces to numerous NHS organisations in Wales and England and across local councils.

Contact us to find out more.

Meet the Senior Management Team

  • Sarah Fatchett
    Sarah Fatchett CEO & Founder

    Sarah has over 20 years of strategic, operational and board level experience in health and care services. She is an astute listener and leads 365 Response in its delivery of innovative and effective solutions for our clients. Is also on the Board of several other healthcare technology businesses.

  • Brendan Fatchett
    Brendan Fatchett Chief Commercial Officer

    With public and private board level experience, Brendan has led teams in healthcare and private organisations over the last 20 years. A naturally strategic leader. Brendan is also on the Board of several other fast-growing Digital healthcare businesses.

  • Dr Chris Jones
    Dr Chris Jones Chief Technology Officer

    As a leading GP, Chris’s career journey has propagated innovation and growth for several organisations. With his technology-led approach, specialist knowledge and analytical thinking, Chris leads the strategic direction of the company. Chris is an active angel investor in high-growth health technology companies.

  • Kerren Friend
    Kerren Friend Director of Operations

    As Director of Operations, Kerren oversees delivery of all departments and ensures all customers receive high quality products and services.

  • Luke Parkinson
    Luke Parkinson Director of IT

    Luke manages the UK development team using an agile approach to progress, maintain and continuously innovate our systems.

  • Liz Wymer
    Liz Wymer Quality Manager

    Liz looks after and is responsible for the quality and compliance at 365 Response including our ISO accreditations and Cyber Essentials certification. Liz also leads on the continuous improvement of all company policies and procedures.

  • Laura Burrows
    Laura Burrows Head of 365 Smart Platform

    Laura leads our team of account and project managers to drive product development and improvement, and oversees system implementation programmes across customer organisations delivering bespoke transport and healthy lifestyle services. She works with current and prospective clients nationwide to help them understand more about our products and how they can benefit their business.

  • Victoria Barker
    Victoria Barker Senior Account Manager (Digital Marketplace)

    Victoria heads up the digital marketplace team to deliver a high quality and vibrant network of healthcare transport providers, nationally.

  • Karl Marsden
    Karl Marsden Commerical Manager

    With experience in the public, private and third sectors, Karl oversees the commercial aspect of projects and is responsible for ensuring that we build and maintain strong relationships with our client base.