Access high-quality fully procured transport providers from your own digital marketplace.

Digital Marketplace

We have used our in-depth sector experience to create a game-changing and the world’s first fully integrated ambulance and patient Digital Transport Marketplace (DM) that connects the un-connected in health and social care. It is an assured, procured and secure cloud-based online platform that supports the NHS and Local Authorities to access an accredited network of transport providers from taxi through to Ambulance and everything in between.

The concept of an approved, assured, procured and digitised network of suppliers that become active, in real time, through one shared platform is the next generation of platform technology in this space. The cutting-edge digital technology of Digital Marketplace seamlessly brings together commissioners, providers and regulations to create a cost-effective, instant online platform for the compliant and competitive purchasing of patient transport across the whole spectrum of care.

The Digital Marketplace gives access to a procured network of transport and taxi suppliers to support patient flow, school transport, community transport, adult social care, mental health transfers, GP urgent bookings and hospital discharges. The system has codified the rules of patient and special educational needs transport movements across the whole booking process.

The Digital Marketplace is totally flexible and can support your own procured supplier network, use the pre-loaded accredited transport providers who have successfully applied to be on the NHS SBS National Transport Framework for Health, Care Logistics and Call Handling or use of mix of both.


It is free for organisations to use, with no set-up costs and no ongoing licence fees. This Digital Marketplace is already being used by numerous organisations to benefit from significant cost savings averaging around 50% for mental health bookings and 20-30% for patient transport.

The technology has received significant direct investment from Innovate UK and the Small Business Research Initiative as part of the NHS commitment to invest in high impact digital innovation.

Digital Marketplace Application Process for Transport Providers

  • Apply

    Apply to the NHS SBS National Transport Framework for Health, Care Logistics and Call Handling.

  • Assessment

    Our experts will assess and score your application.

  • Pass

    You will be admitted to the Framework if your application complies with its standards.

  • On-board to the Marketplace

    Once you are on the Framework you can be on-boarded to the Marketplace.

  • Access Work

    Once on board the Marketplace your can start bidding for work.

Contact 365 Response now to discuss your application to the Digital Transport Marketplace

Transport Providers must apply to the Digital Marketplace to gain access to new work streams

Providers will need to pass an application process and on-site inspection to be admitted to the Marketplace. If you are a transport buyer please contact us to discuss how you can access the high-quality pre-procured providers in the Digital Marketplace.