A digital transport procurement platform

The 365 Response eProcure platform provides an end to end digital solution for securely procuring, managing and booking various forms of passenger transport.

Our Solution

Local Authority
Private Enterprise

We have used our in-depth sector experience to create a game-changing and the world’s first fully integrated digital transport marketplace that connects the un-connected in healthcare, social care and local authorities. It is an assured, procured and secure cloud-based online platform that supports the NHS and Local Authorities to access an accredited network of transport providers from home to school transport to ambulances and everything in between.

The concept of an approved, assured, procured and digitised network of suppliers that become active, in real time, through one shared platform is the next generation of platform technology in this space. The cutting-edge digital technology of eProcure seamlessly brings together commissioners, providers and regulations to create a cost-effective, instant online platform for the compliant and competitive purchasing of transport across the whole spectrum of care.

eProcure gives access to a procured network of transport and taxi suppliers to support patient flow, school transport, community transport, adult social care, mental health transfers, GP urgent bookings and hospital discharges. The system has codified the rules of patient and special educational needs transport movements across the whole booking process.

eProcure is totally flexible and can support your own procured supplier network, using the pre-loaded accredited transport providers who have successfully applied to be on the appropriate framework.

It is free for organisations to use, with no set-up costs and no ongoing licence fees. eProcure is already being used by numerous organisations to benefit from significant cost savings in SEN, healthcare and community transport.

The technology has received significant direct investment from Innovate UK and the Small Business Research Initiative as part of the NHS commitment to invest in high impact digital innovation.

Complete Booking Flexibility

Individual journeys to block shift bookings

Advanced booking for time and cost savings

Full Digital Procurement Process

From booking to invoicing

Digital invoice management

Real-time notifications & alerts

Comprehensive Reporting

A full suite of off-the-shelf reports available as well as configurable customer-specific reports

Assisted Provider Onboarding Process

365 Response manage the full DPS onboarding process and the compliance of providers

Full Mobilisation Plan

Fully managed mobilisation and training

Dedicated account manager

24/7 Technical support

Plug-in & Procure

Free to NHS organisations

365 Response run procurement process with no consultation fees

Illustration showing taxi and ambulance in a colourful orange, grey and blue setting

Are you a transport supplier?

We want to work with a wide variety of transport suppliers for our NHS clients. We’re looking for Ambulance and Taxi services to provide emergency and non-emergency patient transport services, urgent care services, renal services, community support and non-patient transport such as bloods and samples.

We’ll support you through the process of becoming an approved supplier and you will benefit from being able to gain work with large NHS organisations on ad-hoc journeys and long term contracts.

Working through our application process


Apply to the NHS SBS National Transport Framework for Health, Care Logistics and Call Handling.


Our experts will assess and score your application.


You will be admitted to the Framework if your application complies with its standards.

Access Work

Once onboarded to the eProcure platform you can start bidding for work.

“During COVID19, 365 Response played an invaluable role in coordinating new ambulance providers for inspection. The pre-inspection liaison, and then for successful providers managing the setup took a lot of pressure from us and was very much appreciated.”

Richard Morris, PTS Business Manager,

North West Ambulance Service NHS Trust

Get in touch, we would love to hear from you