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A Day in the Life of Danielle McCappin

April 11, 2022

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At 365 Response you will often catch us talking about how we are a ‘people business’. It’s not just something we say, it’s something that we wholeheartedly mean. We invest heavily in making sure that we have the right people in the right roles, to carry out our mission of making difficult transport easy.

This month as we take a look into the life of one of our newest employees, we’re taking you over to our eProcure team. We had the pleasure of chatting to Danielle McCappin, Digital Marketplace Administrator. Firstly, to give you an overview, eProcure is the largest team in 365 Response. Our specialist team of Marketplace Administrators and Compliance experts ensure the smooth procurement of patient and passenger transport services, nationwide.

Working in the eProcure Team

Danielle joins us at a time when the team is thriving and constantly expanding to service the NHS Trusts and CCGs that we work with. Just two months into her role, Danielle has already established herself as a great asset to the team. With years of experience within the NHS, she is ideally placed to understand the needs of the people that we help with our eProcure Platform.

Beginning with what an average day looks like, Danielle explained “I start my day by checking our systems and emails to manage any overnight journey requests for mental health transport bookings. Throughout the day, I run transport competitions using the eProcure platform.”

The eProcure Platform enables compliant providers to digitally bid for work with the NHS. Our committed team ensure that all requirements are met, and competitions result in NHS organisations being provided with price-ranked suppliers, enabling them to book their transport with complete confidence and a full audit trail.

As part of the eProcure team, Danielle assists with management reporting, joining weekly calls to support some of our largest NHS clients. In addition, she completes training with providers to enable them to make the best use of the system and also assists with compliance checks.

Setting up new transport providers in the system is a large part of the role when working in our eProcure team. We pride ourselves on providing a large pool of compliant providers, nationwide, so that we can offer a flexible and high-quality service to all NHS organisations.

Why 365?

When we asked Danielle why she joined the team, she shared “I was ready for a career change, and on reflection after the pandemic, I wanted to achieve a better work/life balance.” Having worked in the NHS since she was 18, Danielle has vast knowledge and experience in an operational and clinical setting.

“365 Response focus heavily on compliance and safeguarding. I had worked with Sarah Fatchett (Founder) and Chris Ackerman (Service Delivery Director) in my previous roles, and I was aware that they invest in their employees. I was keen to work somewhere that placed importance on mental health and staff wellbeing.”

Supporting and ensuring the wellbeing of our team is of the highest importance. When you work at 365 Response you have full access to our Employee Assistance Programme, giving advice and support 24/7. We’re also proud to say that you join a kind and compassionate team of individuals who fully embody our company values.

Switching Off & Reflecting

When it comes to switching off, we think Danielle has got it exactly right. Keen to reflect on the last two years and the impact that it has had on our lives, she shared her deeply personal experience of working on the frontline throughout the pandemic.

“Coming from a clinical background, the tears and heartbreak from the teams I worked with from domestic staff, HCA’s, Nurses and Doctors, were real. The compassionate care that was provided to every patient coming into our hospital, was real. And the pride and bond you build is real; it’s a unique bond that can’t be explained.”

“In the COVID ward, we wrote the name of every patient that was discharged on a paper heart and we stuck them on the ward windows. This kept us going if we had a bad day, and we used it as a sense of hope. Each patient that was discharged home and reunited with a family member put a smile on my face. I remember a patient being reunited with her family after nearly 3 weeks in hospital, taking her out of the exit doors to her teenage girls and husband and the family crying in happiness to see her. The appreciation and thanks equally made me tear up. We’d quickly wipe our tears and get back to work because other patients needed us. Families were trusting us, and we were called to help save as many people as possible whilst still dealing with everyday illnesses. I look back to that time with great pride.”

One of the biggest life skills in Nursing and life, I have learnt is the importance of switching off after work and reflecting.

Speaking passionately about her time on the COVID ward, it was clear to see that joining 365 Response was a big change for Danielle. She shared, “it was a big adjustment to work remotely but the team is so close. Everyone is really lovely and supportive, so I know that I can switch off at the end of the day and just focus on my family.”

Like many of us, Danielle enjoys going to the gym, spending time with her little boy and going on long walks with her two German Shepherds. Of course, we asked her to share a photo of her dogs…

If you like the sound of what we do, take a look at our Careers Page and apply to join our growing team.

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