Keep up with our latest news and updates from 365 Response — company stories and policy commentary on NHS transport, home-to-school travel, and digital assurance. To share news with us, please get in touch.
NHS England’s refreshed NEPTS dataset shifts to annual reporting with new timeliness, fleet, and eligibility metrics—here is what commissioners and providers need to prepare.
Local Government Association research shows SEND home-to-school transport approaching £2 billion nationally, with pre-16 SEND journeys driving most of the growth.
The 2024–25 Data Security and Protection Toolkit aligns with the NCSC Cyber Assessment Framework—what NHS partners and transport software suppliers should expect.
Updated Department for Education statutory guidance clarifies when councils must fund travel for pupils with SEND or mobility needs—even without an EHCP.
Capital funding for up to 100 mental health ambulances and 150 crisis facilities aims to move urgent mental health care out of overstretched emergency departments.
Transparency and open communication are of great importance to calm parental or guardian anxiety and is paramount when dealing with minors and vulnerable service users. This was one of the reasons why we developed integrated applications.
Transparency and open communication are of great importance to calm parental or guardian anxiety and is paramount when dealing with minors and vulnerable service users. This was one of the reasons why we developed integrated applications.
In this months ‘A Day in the Life of…’ we had the pleasure of sitting down with our 365 TMS Account Manager Aaliyah Williams!
Join us as we reflect and take a look back at our milestones for 2022, recognising the customers who supported us, our colleagues and our transport management solutions.
We had the pleasure of having Mike Herrin (Project Manager, Digital Transformation and Innovation) from Dorset Council who agreed to do an interview with us, sharing their onboarding experience with 365 Response and plans for the future and beyond with the 365 DRT (Demand Responsive Transport) Flexiroute System.
Last month, we sat down with Chris Ackerman (Director of Delivery and Implementation, 365 Response) to discuss the recent challenges faced by the NHS and how we can better support our healthcare system when it comes to Patient Transport.
We’re pleased to announce that we have once again been successful in our ISO 9001 surveillance audit and retain our quality management certification, with zero non-conformities and OFIs!
Last month, we sat down with Chris Ackerman (Director of Delivery and Implementation, 365 Response) to discuss the recent challenges faced by the NHS and how we can better support our healthcare system when it comes to Patient Transport.
We’re proud to share that we have been once again, certified to Cyber Essentials and Cyber Essentials Plus.
In this new edition of ‘A Day in the Life of…’ we had the pleasure of chatting to Siobhan Whittard, Operational Data Lead.
Non-emergency patient transport services are helping to keep the NHS running at this time of crisis. We can help with this increased demand.
We’re pleased to announce that we have be awarded with the ‘Most Community-Focused Transport Management Solutions Firm 2022’. It is
365 Response is attending the APSE Transport Seminar on 23 June at the National Conference Centre in Solihull.
In this article we take a look at a day in the life of Kulthoom Shaikh, Compliance & HR Assistant at 365 Response.
We’re attending the NHS Procurement Conference & Excellence in Supply Awards next week to discuss our eProcure platform.
We explore a day in the life of our newest eProcure team member, Danielle McCappin.
Ability Community Transport operates a demand responsive service, utilising the 365 Flexiroute technology to support them.
We’re here to help NHS organisations to procure Mental Health Transport, nationwide. We provide this service 24/7, free of charge to the NHS.
We discuss a day in the life of Hannah Duell, Graphic Designer at 365 Response. From why she joined to what she loves most!
Warwickshire County Council’s (WCC) Transport Delivery team provides transport services for a number of other departments/teams. Read how they manage this with 365 Flexiroute.
Leading provider of SaaS based transport technology will further strengthen RLDatix’s capabilities across governance, risk and compliance while helping healthcare organisations provide a safer environment for patients and people.
It’s no secret that the idea of Blue Monday (described as the saddest and most depressing day of the year) was entirely fabricated, but the dire need for better mental health transport and community support is very real.
Our ‘Day in the Life of’ series will focus on a new team member every month. We sat down with Mike Fairbrother, Infrastructure Support Manager for 365 | Flexiroute – the well-known transport management specialists recently acquired by 365 Response.
We are delighted to begin the year with an exciting announcement that our Founder, Sarah Fatchett, has been shortlisted in the Women in IT Awards.
We take a look back at our milestones for 2021, recognising the customers who supported us and our transport management solutions.
The 365 Response team have chosen to adopt cardiovascular research charity the British Heart Foundation as its fundraising partner for 2022 – wish us luck!
At 365 Response we understand the immense pressure on the NHS and our social care services, which is why we
365 Response celebrates its 2021 charity partnership with Martin House, an incredible hospice that cares for children with life-limiting conditions.
BusinessCloud’s TransportTech 50 celebrates the UK’s most innovative start-ups and scale-ups creating technology intended to elevate the mobility, transportation, and logistics industries. 365 Response is proud to announce its placement at #22!
365 Response retained its ISO9001 Quality Management System Standards certification for another year, and with 0 non-conformities!
Managing school transport applications can be a complex process. Let the 365 Transport Management System take the stress out of it for you.
Our ‘Day in the Life of’ series will focus on a new team member every month. This time we sat down with Mollie Bradshaw, a Specialist Service Coordinator (NHS) within our Specialist Call Handling team.
Sarah Fatchett, Founder of 365 Response, wins Entrepreneur of the Year at the Yorkshire Post Excellence in Business Awards for 2021!
Why is Flexiroute joining 365 Response? We chat to the Founders of Flexiroute to share the reasons for our acquisition.
365 Response have been shortlisted in Business Cloud’s TransportTech 50 awards – a celebration of the UK’s most innovative start-ups creating technology intended to elevate the mobility, transportation, and logistics industries.
At 365 Response, we appreciate the many benefits that cloud-hosted simplicity provides the NHS, Local Authorities and private organisations.
We’ve had an exceptionally busy time at 365 Response, and that time has included many exciting milestones, an ever-expanding team, and a brand-new head office!
It’s Meals on Wheels week, so we asked the KL2 team to share their top tips for managing your Meals on Wheels service. The KL2 team have brought almost 2 decades of meal delivery software experience to the 365 Response Group of Companies.
Last night we attended the Wakefield Business Excellence Awards at the Theatre Royal Wakefield, and we won! We’re immensely proud to have won Large Business of the Year for 2021, which is quite the achievement as our business was less than half the size this time last year.
We’re excited to share the news today that well-established route planning software company Flexiroute, has been acquired by 365 Response and welcomed to our rapidly growing team!
When one of our Travel & Tourism customers got in touch with a challenging transport situation, we were pleased to help with their holiday transfers home.
At 365 Response, we are a people business. We invest heavily in our people. This month we are highlighting Lewis Whittard, who has gone from Apprentice to Support Developer in 3 years.
Sarah (Founder and CPO) and Brendan (CEO) were invited to attend a networking event and dinner with the rest of the LDC’s Top 50 Business Leaders.
Visit our APSE Transport stand to find out how we can help you to improve your home to school and social transport service, using our transport management system and our innovative transport marketplace.
Dean Barber, our Chief Financial Officer, has signed up to run the Yorkshire Marathon in support of Martin House, our charity partner for 2021.
We are incredibly pleased to announce that both Sarah (our Founder and CPO) and Brendan (CEO) have been named one of the LDC’s Top 50 Business Leaders for 2021.
We’re proud to be recognised within the ‘Tech4Good’ category at the Leeds Digital Festival Awards, featured in a category full of Yorkshire talent.
There’s been much excitement at 365 Response this week as we have been recognised as finalists in 6 separate awards
We’re pleased to announce that we have be awarded with the ‘Most Community-Focused Transport Management Solutions Firm 2022’. It is
We help Local Authorities use digital solutions like the 365 Transport Management System to meet the needs of all involved in managing Home to School Transport.
Our website has a fresh new look to reflect the fast-growing nature of our business and transport management solutions.
We are incredibly pleased to announce that 365 Response has been shortlisted for the ‘Tech4Good’ category in the Leeds Digital Festival Awards!
Sarah Fatchett was featured in The Times Regional Rising Stars as one of the fastest-growing firms in the UK.
365 Response is pleased to add an established Meals on Wheels software solution to its Transport Management System.
365 Response has once again maintained its Cyber Essentials certification, and our assessment for the Cyber Essentials Plus certification is well underway!
Our experience of healthcare does not start and stop at the hospital door. The NHS reviews non-emergency patient transport.
Jennie Lucas, our Subject Matter Expert for all things Home to School Transport (inc. SEND), discusses Independent Travel Training schemes and the many benefits they provide.
Our ‘Day in the Life of’ series will focus on a new team member every month. This time we sat down with Olivia Evans, more affectionately referred to as Liv, our Quality & Compliance Senior Assistant.
Did you know that we have a specialist transport call handling team that connects clinicians in order to manage the movement of critically ill patients?
We discuss social prescribing solutions, government funding, and the importance of community when working with 365 Response and beyond.
We’ve appointed a group of ISO Champions to bring new levels of accountability and dedication to data and security standards.
The HSJ Partnership Awards 2021 took place last night and we are proud to have been recognised in the HealthTech Partnership category.
We’re launching a new and improved 365 Parent & Carer App to support Home to School Transport Services.
Our ‘Day in the Life of’ series will focus on a new team member every month. This time we sat down with Clare Welford, Operations Team Leader for the eProcure team.
The 365 Response team has welcomed multiple members to its ever-expanding team. Following recent investment, we have grown substantially throughout the pandemic, doubling in size.
365 Response prides itself on supporting the NHS and the wider community every day, assisting with post-Covid recovery and beyond.
Working with a variety of taxi suppliers and private ambulance providers, we are able to guarantee a competitive transport marketplace for the NHS.
We’re pleased to announce another new customer has joined the 365 Smart Platform for planning, managing and tracking patient transport services.
Celebrating World Immunisation Week at 365 Response, where we’re proud to support our NHS with the movement of Covid-19 vaccines.
At 365 Response, we’re firm believers that anything that goes into our system should come back out just as easily and in a usable format. That’s why we’re excited to announce that we’re bringing vast improvements to our business insights, intelligence, analytics and reporting.
At 365 Response we strive to question the status quo and to develop more efficient ways of procuring non-emergency patient transport services across the NHS. Our award-winning taxi procurement model has proved highly successful for numerous Trusts and is available for all NHS organisations to use.
Here at 365 Response, safeguarding is a crucial priority for us. It is of the utmost importance to us that through our platform we enable passengers, staff, organisations and their data to be kept safe.
365 Response is pleased to announce that another Local Authority has joined the 365 Smart Platform to better plan, manage, book and track their transport requirements.
365 Response has recently submitted the annual upload of the Data Security and Protection Toolkit hosted by NHS Digital, exceeding all standards.
365 Response entered 2021 by partnering with the charity Martin House, and to use the opportunity to expand on our company values of “doing something good every day” and “caring about what we do and say.” Here we provide an update on our fundraising efforts so far.
Our ‘Day in the Life of’ series will focus on a new team member every month. This time we sat down with Shannon, more commonly referred to as Shan, our resident Account Manager for the 365 Smart Platform.
We expanded our mental health transport booking support service due to demand, providing 24/7 availability, 365 days per year. To further explain our service, we’ve launched a new video to show how we make difficult transport easy.
At 365 Response, our eProcure service allows us to work closely with private ambulance providers to deliver vital non-emergency patient transport services to the NHS.
At 365 Response we champion gender equality and diversity, which is why it is important for us to acknowledge an exciting new promotion. Melissa Segula joined us just under three years ago, in the role of Senior Developer. In that time, Melissa has made great strides in our software and has developed both personally and professionally.
Lancashire & South Cumbria NHS Foundation Trust (LSCFT) works with 365 Response to book all Mental Health transport. Working with our in-house booking team, Transport Lead, Michelle Tobin, shares how the 24/7 booking service saves the team valuable time.
Compliance is a term that refers to the standards and rules that need to not only be met, but also maintained by both Councils and contractors who are involved in Home to School work. In this blog, Jennie explores the importance of compliance in Home to School Transport.
365 Response has secured funding from the Economic and Social Research Council as part of the prestigious North West Social Science Doctoral Training Partnership.
365 Response is taking part in the Martin House Accumulator Challenge to turn £30 into £3000 in the 30 days of March.
365 Response celebrates British Science Week and Healthcare Science Week with an insightful blog from Dr Chris Jones.
365 Response is proud to have been chosen to join the Innovate UK EDGE Scaleup Programme to support our ambitious growth plans.
Our Specialist Transport Call Handling Team working on behalf of NHS England has reported a 100% success rate for all key performance indicators.
Sarah Fatchett, CEO & Founder of 365 Response was featured in The Guardian discussing financing for small businesses.
365 Response is pleased to announce that we have added a further service to our 24/7/365 specialist transport support service.
365 Response is this week, proud to announce that Chris Ackerman – formerly Associate Director of eProcure – will now take on the role of Director of Delivery & Implementation.
In this blog, Jennie discusses the benefits of the 365 Response Parent App when managing the intricate details of SEND Home to School Transport.
Today we’re celebrating International Day of Women & Girls in Science, highlighting the ways in which we can support them.
Sarah Fatchett, Founder & Chief Executive Officer at 365 Response has joined the inspirational panel of women due to speak at the everywoman in Tech Forum.
Our ‘Day in the Life of’ series will focus on a new team member every month. This time we sat down with Chris Ackerman, Associate Director of eProcure here at 365 Response.
We’re delighted and proud to share that 365 Response Founder and Chief Executive Officer, Sarah Fatchett, has been shortlisted in the everywoman in Technology Awards for 2021.
Here we tell you all about how our Home to School transport solution helps with compliance.
We’ve chosen to support Martin House as our dedicated charity of choice throughout 2021.
365 Response has retained ISO 27001 certification after passing the annual surveillance audit conducted in December.
A Day in the Life of Melissa Segula of 365 Response, our Senior Software Developer working on the 365 Smart Platform.
Sarah Fatchett, 365 Response Founder and CEO discusses her investment with the Business Growth Fund (BGF).
In this blog, Jennie discusses the impact that Covid-19 is having on the provision of SEND Home to School Transport.
Councils can easily buy SEND transport using the 365 Response Ordering Tool, part of the 365 Smart Platform.
Here we explore how PTS Providers can help with the National Response and how 365 Response can support them to do this.
Here we discuss the challenges and successes of 2020. Read about our big news and how we adapted for our business and our customers.
We’re proud to have been shortlisted for the HSJ Partnership of the Year Award!
We’re working with SAGA Holidays to improve the travel experience for passengers to and from airports and ports.
We’re recognising International Day of Persons with Disabilities 2020, today and every day, in everything that we do.
This month we had a casual chat, looking at A Day in the Life of our Bid Manager, Rachel Robinson. Read more here…
365 Response has been crowned the top of the most innovative technology companies in the Yorkshire & Humberside region.
We’re proud to announce that we have been successful in our re-certification to ISO 9001 Quality Management Systems.
The Courier Module, part of the 365 Smart Platform provides a solution to streamline the movement of non-patient items in Trusts.
We’re pleased to announce that we have appointed Luke Pelling as our new Associate Commercial Director, joining us today.
365 Response has this week welcomed a new Director of DevOps. George Apostolakis will head up the technical and support teams.
The 365 Smart Platform helps councils to keep home to school transport up and running with ease during lockdown.
365 Response shortlisted in Business Cloud Tech 50 annual rankings of the regions most innovative companies, creating original technology.
Team 365 Response raised money for Macmillan with a virtual coffee morning and a general knowledge quiz, raising £305.
The 365 Response Specialist Call Handling Service has expanded to include Mental Health Transport and IUT Bookings.
The first of our ‘Day in the Life’ blog posts, focusing on Emma McCormack, Project & Account Manager.
The 365 Smart Platform provides a configurable Mental Health Module, specifically used for coordinating mental health related journeys.
Firstly, we’d like to thank the Birmingham Parent Carer Forum for giving us the opportunity to share the 365 Smart
The 365 Response specialist call handling team expanded their operations in April, May and June to provide vital transport assistance
We’re proud to announce the appointment of the new Chair of the Board, Duane Lawrence. Following the recent £3m investment by the British Growth Fund, a vital part of the strategy at 365 Response has been to implement a full Board of Directors and to rapidly scale the business by first investing in our people.
Sarah Fatchett, CEO & Founder discussed acquiring business finance during a global pandemic, with the Business Desk
Yorkshire based digital transport systems provider, 365 Response has signed a three year deal with leading transport operator, National Express
365 Response is proud to announce the appointment of Dean Barber, Chief Financial Officer. Following the recent BGF investment announcement,
365 Response is pleased to have been successful in joining the G Cloud 12 Framework providing transport, logistics and wellbeing services.
It’s an exciting week for 365 Response as we welcome our newest team member, Jennie Lucas. Jennie joins us as
Community Transport Glasgow (CTG) is a registered charity and was established to provide relief to communities of Glasgow and its
BGF, the UK’s most active growth capital investor – has invested £3 million into 365 Response – a Wakefield-based technology
We’ve expanded our eProcure services throughout COVID19 to provide further support to NHS and Public Service organisations.
We’re proud to share that we have been once again, certified to Cyber Essentials and Cyber Essentials Plus.
A detailed discussion of the key aspects involved with managing home to school and SEN transport for local authorities.
We’re proud to announce the appointment of Chris Ackerman as our new Associate Director.
We’ve marked the one year aniversary of our NHS England Specialist Transport Management Call Handling Service.
We’re pleased to announce we’re expanding our team at a time of significant growth for 365 Response.
365 Response is excited to announce that we have been shortlisted in the UK National Government Opportunities Awards 2020, recognising excellence in
365 Response Ltd is proud to be working on a long-term basis with Community Transport Glasgow (CTG) supporting them to
365 Response are delighted to announce that we have been certified to Cyber Essentials Plus! Cyber Essentials is a government
1st August saw a successful go-live of a vital new service supporting the delivery of critical care to sick neonates,
Very thrilled for SmartPlatform by 365 Response to be highlighted as ‘innovation of the day’ in the AHSN NHS @70. This
Sarah Fatchett, 365 Response Founder and Chief Product Officer, will be at this year’s Digital Health Technology Show. Taking place
365 Response has secured ISO 9001, a significant accreditation that demonstrates the organisation’s stringent processes of exceeding customer expectations and
We are thrilled to announce that 365 Response has successfully retained its ISO 27001 accreditation for the second year running.
365 Response has expanded its healthcare sector work to other organisations operating in regulated industries. The company is now working
365 Response has been shortlisted for the 2017 Health Service Journal (HSJ) Awards in the Innovation in Mental Health category.
365 Response Ltd has been awarded significant investment by SBRI Healthcare for 365 SmartPlatform, an innovative logistics and flow management
365 Response won the Value and Improvement in Commissioning Support Services category at the 2015 Health Service Journal (HSJ) Value
Wakefield Office
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