Testimonials

See what our customers have to say about us

"Making difficult transport easy."

This is at the heart of what we do at 365 Response. We work with Local Authorities, NHS, private and third sector organisations to improve the process of procuring and managing their transport requirements. Some of our customers have shared their experiences below. If you would like to discuss managing your transport requirements, then please get in touch.

Joseph Newman, Operations Manager

As an SME using this platform, it will open many doors for us and we are very excited to be working with 365 Response as the process has been great with Anna’s help. Not just with compliance, but with continued support and effort. Without your kind assistance and advice, it would have been incredibly difficult to get on the platforms, so I really must reach out and thank you so, so much.

Rob Johnson, Chief Operating Officer

“We’ve been working with 365 Response since 2017, utilising the Smart Platform to digitise our paper processes. We use the system to plan and manage our non-emergency patient transport and we have also used it to support our Covid-19 testing in recent months. Since implementing the system we find it easier to plan and keep track of our resources, and we find particular benefit in the electronic communication between our Control hub and our crews.

We have recently expanded our use of the system to support a new Hospital Transport Service, which allows the hospital transport team to digitally add bookings and dispatch directly onto our Bristol Ambulance vehicles.

Over the years we have received dedicated account management with excellent help, guidance and training. We always feel that our challenges are heard, and where possible a solution is offered.

Moving forward, we would like to run more services through the 365 Smart Platform and fully integrate into our Finance systems in order to save time and improve our processes.”

Lindsey Farquhar, Facilities Manager

“It’s going to help us implement a completely new way of working. At the moment, with the transport distribution service, we’re using it to replicate the way we’ve been working for quite some time. That’s going to help us to understand where we’re putting our effort, where we’ve got time-wasting, and then we can start improving our service.”

Learn more about GMMH’s experience with our Courier module.

Aaron Fox, Driver Performance Manager

“The 365 Smart Platform provides a comprehensive compliance and risk management solution which will enable us to ensure a smooth and enjoyable holiday experience from start to finish.”

365 Response signed a five year contract with SAGA to utilise the 365 Smart Platform to provide a digital process for planning and managing the transport of holiday-makers to and from airports and ports, nationwide.

Christopher Oldland, Logistics Manager

“The Courier Module is easy to use. The team didn’t need any comprehensive training, they felt they got a good understanding of the system from the video training that was provided by 365 Response. The App is simple to use and follows a logical flow, so it is all very straightforward.”

Learn more about GMMH’s experience with our Courier module.

Richard Morris, PTS Business Manager

“During COVID19, 365 Response played an invaluable role in coordinating new ambulance providers for inspection. The pre-inspection liaison, and then for successful providers managing the setup took a lot of pressure from us and was very much appreciated.”

Our eProcure service was able to support North West Ambulance Service NHS Trust with their procurement following a significant increase in demand.

Vinay Parmar, Managing Director

“It is our ambition to transform home-to-school transport and raise the bar by delivering the most reliable, efficient, and inclusive travel experience for children and young people. It is time they got the service they really deserve and not the one they have settled for. We’re really excited to be working with 365 Response on the roll-out of their Smart Platform on our services. It is a key part of our strategy to digitise operations and bring innovation to our processes, helping to create efficiencies which enable us to deliver more value for money to local authorities as well as increased visibility and reassurance around safety and safeguarding.”

Read more about our three year deal with leading transport operator, National Express Accessible Transport (NEAT).

Graham Dunn, CTG Manager

“The Smart Platform takes the stress out of journey planning as the scheduling tool does this all for us, using mutliple intelligent mapping services to work out the best route and incorporate each of our other pick ups and drop offs. During the peak, we were delivering care packs to almost 1,300 homes and we couldn’t have done it without the 365 Response system.”

Our 365 Smart Platform was able to adapt to the changing demand placed on CTG and to facilitate the new way of working during the Covid-19 pandemic.

Nicky Davey, Matron

“365 Response provide a 24 hours a day, 7 days a week call handling and recording service for CenTre Neonatal Transport. This means a doctor who wants to refer a premature or sick new born infant simply calls one telephone number and is connected to the neonatal transport team. This team can then use 365 Response to include other medical or surgical professionals to ensure appropriate advice is given to the referring team. The transport team also uses 365 Response to book ambulances and communicate with each other whilst out and about moving babies. It would be very difficult for our service to operate effectively without the call handling service.”

Read more about the NHS England organisations we provide specialist transport management and call handling services for.

Gail Faulkner, Lead Nurse & ECMO Coordinator

“It has been a pleasure working with the 365 Response team. They have taken care to study our requirements in detail and have spent a lot of time with our staff and clinicians in designing a solution to fit our needs. We have now gone live with the service and I am pleased to report a smooth transition. We are looking forward to working further with 365 Response to realise more of our ideas for improvement and further developments to our service.”

Read more about the NHS England organisations we provide specialist transport management and call handling services for.

Michaela Rossington, Patient Flow Coordinator

“The main benefit of working with 365 Response is the ease of having someone else taking away the time-consuming part of your job. I know that I can just call with all of the information and trust that I’ll get a quick response to fulfil my requirements. When we’re booking our transport, we have a number of other duties to do at the same time, so it could take us a couple of hours. By sending the work to 365 Response, I can get dedicated support and I know my requirements will usually be sorted within the hour, saving me time to focus on bed management and other important tasks. Over the years we have developed a great relationship with 365 Response. Everyone is friendly and polite, doing everything they can to help, no matter what time it is. They work closely with us to resolve any issues and their service saves me valuable time. Most of all, I know that I can have a friendly voice at the other end of the phone, which is lovely during these times!”

Find out how we helped GMMH save time with mental health transport bookings using our eProcure Digital Marketplace.

Get in touch, we would love to hear from you