Welcome to 365 Response, the home of smart, digital technologies

We build sophisticated flow and dispatch software and work with several regulated sectors to provide unique services that deliver results.

About us

365 Response is a unique and award-winning software services organisation.

We’re different because we create solutions to directly respond to specific challenges. We collaborate with clients across multiple sectors to understand detailed requirements, identify gaps and then accordingly implement solutions.

The 365 Response team has the unique combination of a fast-paced innovative approach, an established system and unparalleled industry experience. We are proud to say that our solutions have helped our clients achieve improved service levels and significant cost savings.

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Meet the team

We pride ourselves on having an exceptional mix of people with specialist skills, proven experience, a positive attitude and overall, the desire to continuously build upon what we do for our clients.

  • Sarah Fatchett
    Sarah Fatchett Founder and Chief Product Officer

    Sarah has over 20 years of strategic, operational and board level experience in health and care services. She is an astute listener and leads 365 Response in its delivery of innovative and effective solutions for our clients.

  • Brendan Fatchett
    Brendan Fatchett Chief Executive

    With public and private board level experience, Brendan has led teams in healthcare and private organisations over the last 20 years. A naturally strategic leader, Brendan inspires and drives the company to deliver remarkable transformation across all that we do.

  • Dr Chris Jones
    Dr Chris Jones Chief Technical Officer

    A leading GP, Chris’s career journey has propagated innovation and growth for several organisations. With his technology-led approach, specialist knowledge and analytical approach, Chris leads the strategic direction of the company.

  • Kerren Sullivan
    Kerren Sullivan Head of Sales

    Kerren heads up our business development and account management division, working across different industries and countries to ensure our products transform the way our clients do business.

  • Liz Wymer
    Liz Wymer Quality Manager

    Liz looks after and is responsible for the quality and compliance at 365 Response including our ISO accreditations and Cyber Essentials certification. Liz also leads on the continuous improvement of all company policies and procedures.

  • Luke Parkinson
    Luke Parkinson Head of Development

    Luke manages the UK and offshore development team using an agile approach to progress, maintain and continuously innovate our systems.

  • Laura Burrows
    Laura Burrows Account Manager

    Laura works in our account management team to look after a number of our key accounts in the north. She also helps prospective clients understand more about how our products can benefit their business.

  • Samantha Pickering
    Samantha Pickering Account Manager

    Sam works in our account management team to look after a number of our key accounts in the south. She also helps prospective clients understand more about how our products can benefit their business.

  • Victoria Barker
    Victoria Barker Digital Marketplace Manager

    Victoria heads up the digital marketplace team to deliver a high quality and vibrant network of healthcare transport providers, nationally.

  • Keerti Baker
    Keerti Baker Marketing and Communications Manager

    Keerti manages and looks after all aspects relating to the 365 Response brand. She is responsible for the company’s marketing, communications and public relations.

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