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Last Minute Help for Holiday Transfers

October 19, 2021

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When one of our Travel & Tourism customers got in touch with a challenging transport situation, we were pleased to offer our help. A driver shortage for holiday transfers had been identified on Friday evening, resulting in holidaymakers imminently arriving back from their destination with no allocated driver for their journey home.

Working with multiple private travel businesses, we digitise transport management to enable our customers to plan, track and manage all passenger journeys to and from homes, ports, and airports. In addition to our innovative software, we also provide a Digital Transport Marketplace complete with a dedicated team managing compliance, bookings and engagement on behalf of some of the largest NHS Trusts, Local Authorities and private transport providers in the UK. With this in mind, when our customer identified the driver shortage, our team were able to quickly mobilise a full solution to their urgent transport needs.

Identifying available resources

Wasting no time, our team quickly used our Digital Transport Marketplace to issue a transport competition for the urgent journeys that needed to be allocated. We were able to swiftly contact all compliant providers to identify driver availability and receive quotes for the holiday transfers. Working throughout the weekend, our team engaged with numerous additional transport providers to complete thorough compliance checks and onboarding new suppliers to our platform, ensuring they met and exceeded standards for transporting the holidaymakers.

Chris Ackerman, Director of Delivery & Implementation at 365 Response, shared,

“We are always delighted to help our customers at short notice, and on this occasion we were exceptionally pleased that with the hard work of our team, we were able to provide 100% coverage on all journey requirements.”


Following a weekend of hard work from our dedicated team – Natalie, Emma and Siobhan – were able to identify, onboard and collate the full requirement of drivers for the holiday transfers and present these quotes back to our customer for approval, just 2 days after we received their requirements.

This type of last-minute request is exactly the kind of situation that our Digital Transport Marketplace is available to help with. Providing daily solutions to short notice and long-term transport requirements is where 365 Response all began – using innovative technology and a friendly team to fulfil requirements quickly and efficiently.

If you would like to discuss how you can use our Digital Transport Marketplace to procure fully compliant, reliable transport, get in touch today via [email protected].

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