Specialist Transport Call Handling Team Assists on Almost 30,000 Calls

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Did you know that we have a specialist transport call handling team that connects clinicians in order to manage the safe movement of critically ill patients? In 2019, we set up the service to support NHS England with the delivery of critical care to sick babies, children and adults in the East Midlands and beyond.

The service – provided by our dedicated team in Leicester – works to provide efficient and safe transport of patients in grave need of specialist care. Facilitating hundreds of calls per month, our highly trained specialist team have reached almost 30,000 calls this year.

Each and every one of those calls are answered within 20 seconds to make sure that consultants across the region are connected to the right experts for quick decision making and transfer of care without delay. Working around the clock, 24/7, 365 days per year, our reliable team work tirelessly to make sure that we can support those that need it most.

Since the service began, we have seen a steady rise in calls, including expanding throughout Covid-19 to bring extra support during the huge increase in activity and patient needs, as a result of the pandemic.

Chris Ackerman, Director of Delivery & Implementation at 365 Response commented,

“We are proud to support our NHS with our specialist transport call handling team. We understand that now more than ever, the NHS is overwhelmed with demand and our service is there to help as much as possible. Our wonderful team handle some of the most difficult calls with complete care and professionalism, and we will continue to do so every day.”

Our 24/7 call handling service was further expanded to assist with the booking of specialist mental health transport bookings and In-Utero transport services towards the end of 2020. We will continue to develop our services to provide specialist support to the NHS, UK-wide.

If you would like to discuss using our specialist transport call handling service, please get in touch today via hello@365@response.org.