Warwickshire County Council’s (WCC) Transport Delivery team provides transport services for a number of other departments/teams. Utilising the 365 Flexiroute PlanRoute solution, they manage transport services for mainstream, SEN, CLA, Adult Social Care, post-19 SEN and concessionary travel.
We were fortunate to chat to Dan Jeanes, Network Manager at Warwickshire County Council to discuss how the 365 Flexiroute system enables the WCC team to digitally manage application forms and work from home effectively.
Dan details the process of researching solutions and implementing the PlanRoute system just in time before the worldwide pandemic – a move that unknowingly prepared the team for working remotely.
Discussing the time savings gained from implementing a digital solution to managing transport services, Dan commented,
“Prior to implementing Flexiroute, we would see a surge in applications between March and July and we needed five members of staff managing them. Now, we can manage the application process with a team of just two. This freed up the remaining staff to help with managing other areas of our transport process.”
Read the full Warwickshire County Council case study here.
