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365 Response Provides NHS Taxi Procurement Service

April 23, 2021

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At 365 Response we strive to question the status quo and to develop more efficient ways of procuring non-emergency patient transport services across the NHS. Our award-winning taxi procurement model has proved highly successful for numerous Trusts and is available for all NHS organisations to use.

How can we help with your taxi procurement?

The process of procuring taxi services for patient transport can be time-consuming, costly and difficult to keep track of. We provide a competitive marketplace of taxi providers to give you total geographical coverage and peace of mind that costs will be competitive and fully auditable.

Working with our friendly and experienced team couldn’t be easier, and we offer two options to suit your needs:

1. Working with us for Procurement Only

We’ll work with you to identify the areas that you need taxi services. This can be on a ward or unit basis or can be done Trust-wide. We often work with NHS Trusts that may require separate taxi procurement on a ward basis, for example working specifically on Mother and Baby Units or Perinatal Units.

As part of this process, we will work within the required locations and a suggested set timeframe (our knowledgeable team are here to advise you on this), to ensure you get the procurement that suits your needs.

We’ll use our award-winning eProcure platform to post your competition with a wide pool of competitive and fully compliant (as per NHS SBS Framework for Care, Healthcare Logistics & Call Handling) taxi providers. We’ll include as much detail as possible in order to give you the most accurate results, including any specific access requirements (such as wheelchair users), or specialist training you may need for the drivers.

Once the competition has ended, we will provide you with a full ranking list of taxi suppliers based on price, compliance and reliability. Most importantly, we’ll lock in the pricing for an appropriate period of time, ensuring total cost control and transparency.

2. A complete end-to-end Taxi Procurement Solution

Our dedicated team are highly experienced in working with NHS organisations, specifically for taxi procurement. We have the knowledge and technology in place to support the end-to-end process from procurement through to booking and invoicing.

Using this option, NHS organisations can benefit from a clearer audit trail, greater controls and visibility over booking taxi services. In choosing this option, NHS organisations will benefit from the same procurement process, but will also gain access to the booking platform, which automates the requesting and accepting of taxi services.

Our innovative eProcure platform allows you to self-manage taxi bookings by entering your journey details and automatically alerting the approved supplier list, based on the previously agreed upon pricing and ranking. Suppliers are notified in real-time and able to quickly accept or reject bookings. If a supplier does not have the capacity to fulfil the journey, the system will automatically send this to the next listed supplier, until the journey is accepted. This process significantly reduces time wasted on calling and chasing individual suppliers and ensures a robust booking process that supports your patient transport needs. Trusts have reported using our service to provide support in meeting patient discharge targets and preventing costly breach penalties.

High Levels of Compliance

365 Response is made up of a highly experienced management team who have spent considerable time working in operational roles within the NHS, meaning we have a profound understanding of the need to ensure total compliance in patient transport. This experience has helped to form strict processes and framework agreements so that each transport provider is meticulously assessed before being accepted onto the eProcure platform. Our assessments are continuous and give you complete peace of mind that any taxi service that you book with us, will be safe and secure, meeting all necessary framework standards, above and beyond requirements.

Get Help with Taxi Services

Get in touch with us today to tell us about your taxi requirements and see how we can help you to:
• Reduce and control costs
• Improve visibility
• Establish a clear audit trail
• Work with highly compliant providers
• Save valuable time

You can contact us via email at [email protected] or you can call us on 0333 2027 365.

Wakefield Office
Unit 6, The Office Campus
Paragon Business Park
Red Hall Court
West Yorkshire

Wakefield Office
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