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Bristol Ambulance EMS digitise NEPTS with 365 Smart Platform

March 4, 2021


Bristol Ambulance EMS, an independent ambulance service for both the NHS and Private Healthcare Providers, has worked with 365 Response since 2017, utilising the 365 Smart Platform to digitise old paper processes.

Established in the 1970’s Bristol Ambulance EMS has a team of highly trained professional staff, prepared to take calls for patient transport 24/7. Operating from a modern and centrally located headquarters, they pride themselves on their state-of-the-art control centre and leading-edge technology. One element of that leading edge technology is the 365 Smart Platform.

The 365 Smart Platform provides a digital, end to end system for planning and managing an array of non-emergency patient transport services (NEPTS). Working with local hospital trusts, the system integrates with the hospital transport team and facilitates a swift booking process to guarantee the best possible outcomes for patients.

Rob Johnson, Chief Operating Officer at Bristol Ambulance EMS commented, “We have recently expanded our use of the system to support a new Hospital Transport Service, which allows the hospital transport team to digitally add bookings and dispatch directly onto our Bristol Ambulance vehicles.”

Support Through Covid-19

Throughout the pandemic, many 365 Smart Platform users have seen great benefit in using the system to track and dispatch transport for patients in need of Covid-19 testing. The built-in mobile Apps facilitate new cleaning requirements and additional safety measures, whilst the comprehensive dispatch screen gives a complete view of all resources in real-time. Rob commented on using the system to facilitate Covid-19 testing and improve communications.

“We’ve been working with 365 Response since 2017, utilising the Smart Platform to digitise our paper processes. We use the system to plan and manage our non-emergency patient transport and we have also used it to support our Covid-19 testing in recent months. Since implementing the system we find it easier to plan and keep track of our resources, and we find particular benefit in the electronic communication between our Control hub and our crews.”

Continuous System Improvements

At 365 Response, we invest heavily in research and development, including working with respected government organisations such as NHS England and NHS Improvement, as well as extensive work with the Cognitive Sciences Division of the Alliance Manchester Business School. This means that as our knowledge evolves, so does our product, and all of our customers are able to benefit from continuous enhancements.

Bristol Ambulance EMS benefit from using the route planning functionality which enables them to plan all routes quickly and efficiently, for a number of vehicles and journeys. In addition, they utilise the Risk Management module to track, manage and report on any incidents or accidents that take place.

Dedicated Account Management

When working with 365 Response, we pride ourselves on offering exceptional levels of support and customer service. Each of our customers has a dedicated account manager to support them through the implementation process and we know we’re biased, but our training is comprehensive and flexible to ensure all of our customers get the best use of the system. 

Rob commented, “Over the years we have received dedicated account management with excellent help, guidance and training. We always feel that our challenges are heard, and where possible a solution is offered.”

If you would like to chat about how we can help to digitise your NEPTS, get in touch:

Wakefield Office
Unit 6, The Office Campus
Paragon Business Park
Red Hall Court
West Yorkshire

Wakefield Office
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