Greater Manchester Mental Health NHS Foundation Trust (GMMH) have worked with 365 Response since 2016 to ease the pressure of booking mental health transport. The Trust can have short notice requirements for long distance mental health journeys up to three times per day, previously resulting in the time-consuming task of contacting multiple providers for quotes. Since joining the growing list of Trusts using the eProcure Digital Marketplace from 365 Response, GMMH no longer need to set aside hours of time to manage the transport booking process.
The main benefit of working with 365 Response is the ease of having someone else taking away the time-consuming part of your job. I know that I can just call with all of the information and trust that I’ll get a quick response to fulfil my requirements.
Michaela Rossington | Patient Flow Coordinator | Greater Manchester Mental Health Foundation Trust
The 365 Response eProcure Digital Marketplace manages a large volume of transport providers to suit a range of requirements and is supported by a dedicated team of account managers. Working with GMMH, we provide a very high coverage rate for mental health journey bookings.
When we’re booking our transport, we have a number of other duties to do at the same time, so it could take us a couple of hours. By sending the work to 365 Response, I can get dedicated support and I know my requirements will usually be sorted within the hour, saving me time to focus on bed management and other important tasks.
Michaela Rossington,
Patient Flow Coordinator
Greater Manchester Mental Health Foundation Trust
Using technology to drive efficiency improvements for our NHS customers is at the heart of what we do. We provide innovations to challenge the status quo and suggest newer ways of working that free up valuable time for NHS staff to focus on patient care. Although technology is key for us, our service is underpinned by a talented and friendly team who are on hand to offer support for mental health bookings 24 hours per day, 7 days per week.
Michaela shared, “Over the years we have developed a great relationship with 365 Response. Everyone is friendly and polite, doing everything they can to help, no matter what time it is. They work closely with us to resolve any issues and their service saves me valuable time. Most of all, I know that I can have a friendly voice at the other end of the phone, which is lovely during these times!”
The eProcure Digital Marketplace is free for NHS Trusts to join, with no setup or consultation fees. We promise to provide you with a competitive marketplace, offering time and cost savings, with a fully compliant list of providers available. Get in touch today to see how we can support your transport needs via [email protected].
Greater Manchester Mental Health NHS Foundation Trust also utilise the 365 Smart Platform to manage their courier movements in and around the Trust. Working together, we have been able to create time and cost efficiencies.
If you have urgent ad-hoc or extra contractual mental health journey booking requirements, you can use our friendly service straight away. Find out more at about our Mental Health Booking Support.
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