Lancashire & South Cumbria NHS Books Mental Health Transport with 365 Response

March 29, 2021

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Lancashire & South Cumbria NHS Foundation Trust (LSCFT) works with 365 Response to book all Mental Health transport. Working with our in-house booking team, Transport Lead, Michelle Tobin, utilises the 24/7 booking service to save valuable time, which instead, can be used to focus on patient care.

The 365 Response eProcure teamwork to support NHS organisations in booking secure and compliant mental health journeys for patients. This service was recently extended and is now available 24/7/365. We offer a personalised service to our customers, understanding that all patient needs are different.

Michelle commented on the importance of moving patients swiftly and efficiently:

“We work with 365 Response to provide us with secure ambulance bookings, usually when we have long-distance transport requirements for our patients. The journeys are often urgent and it is important that we get an ETA on transport quickly, so that we do not breach A&E targets and incur substantial penalties.”

The dedicated team at 365 Response work closely with a wide range of specialist transport providers to ensure the highest levels of compliance. Each quote that is provided to the team at LSCFT comes from a reputable transport provider that has been meticulously assessed, to guarantee the safest possible transport for the patient. We handle everything from managing the provider compliance certificates and insurance documentation to vehicle inspections and contract management.

In addition, our team conducts market engagement to onboard the widest pool of suppliers for the NHS organisations that we work with. This ensures value for money and a high chance of finding an appropriate provider, that is both cost-effective and available in the set timescales.

LSCFT have worked with 365 Response to manage any private ambulance requirements since they began working with us in 2016. Michelle continued, “we have requirements for anywhere between 20 and 40 specialist mental health journeys per month. We use a booking form to give 365 Response all the information that they need, to provide us with approved journey quotes.”

“Previously, when we conducted the booking process ourselves, we would need to take the time to factor in driver break times and delays in traffic. Now, we just fill the form out and let 365 Response come back to us with an ETA for the transport.
“We have a great working relationship with the team at 365 Response and we have never needed to chase up a booking. This gives us peace of mind, and it is very rare that there is ever a delay.”

If you have ad-hoc or short term requirements for Mental Health Transport bookings, we’re here to help. We offer a 24 hour service, 7 days a week, 365 days per year. We guarantee to provide you with fully compliant transport providers and our dedicated team will work quickly to get you the fastest ETA for the best possible price. Give us a call today on 0333 2027 365 or email hello@365response.org for more information.

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