We are delighted to announce that 365 Response has retained its ISO9001 Quality Management System Standards certification for another year, and with 0 non-conformities!
Based on quality management principles, ISO9001 is globally recognised and used by over one million organisations in over 170 countries. The main principles of ISO9001 include a strong customer focus, motivation and implication of top management, the process approach and continual improvement.
Liz Silkstone, Head of Quality & Compliance at 365 Response, previously shared:
“Maintaining a high level of quality management in all that we do at 365 Response is a team effort and requires hard work and dedication from everyone. We are committed to ensuring we have robust protocols and comprehensive training in place to make sure we not only maintain but continuously improve on our systems – the key to this is keeping excellent communication with our staff and promoting an environment where all employees can contribute to the overall success of the business.”
365 Response are dedicated to ensuring best practice and raising standards at every opportunity, whilst our ISO Champions help to ensure that level of dedication is demonstrated by all members of the 365 Response team. These individuals are responsible for managing the necessary ISO work in their respective departments, ensuring we remain completely committed to our promise to our customers and each other – to have the highest level of compliance and integrity in all aspects of safety and security.
This is a brilliant result for the team, and we’re grateful to all employees who excelled during their respective audits. We consistently strive to exceed industry standards in all aspects of our work and are committed to diligently providing consistent, world-class services to our customers, whether they’re a private organisation, part of our beloved NHS, or Local Authorities in need of more reliable software and resources for managing Home to School Transport.
You probably noticed, but 2021 has been an exceptionally busy year for 365 Response, as we continue to grow and expand our transport management system and services. Despite this ISO9001 win, preparation for the ISO27001 audit is already underway, which means there’s no time to rest for our dedicated Compliance department – wish us luck!