365 Smart Platform

Home to School Transport Solution to Help Families & Carers

At 365 Response, we place families and young people at the heart of our Home to School Transport solutions.

It is our aim to create innovative software that eases concerns and anxieties in relation to Home to School Transport, especially SEND Transport. We have drawn on personal experience and worked closely with parents, carers, councils, transport providers and vulnerable passengers to develop a software that recognises and addresses their needs.

Working closely with all stakeholders, we identified the top issues faced by families, guardians and carers when considering home to school transport.

Where is my child?

The 365 Smart Platform features an easy-to-use App, which gives access to all of the information you need, at your fingertips. Using the Parent App, you can easily see a real-time location of your child whilst they are in transit.

The App shows a planned arrival time and an actual arrival time, which is given using real-time traffic updates for greater reliability. This not only helps you when you are planning your schedules, but it also works in conjunction with the school portal and local authority systems, so that they are aware of when your child should be arriving and can plan accordingly.

The Council side of the system includes comprehensive document management and incident reporting, ensuring all checks, compliance and insurances are up to date for any Driver or Guide that may come into contact with your young person.

travel_011-itinerary-journey-location-map-planCreated with Sketch.

How can I prevent and report incidents?

The 365 Smart Platform features detailed checklists and risk assessments that physically prevent the Driver from beginning their shift if they are not satisfactorily completed. These include extensive vehicle checks and measures to ensure the complete safety of the passenger.

In the event that an incident happens whilst in transit, the Driver App contains a full incident report function that allows the Driver to add full details to an incident log. The App informs all necessary parties, including the Parent/Guardian of any incidents so that a full investigation process can take place without any loss of time.

Who is my child with, and are they safe?

The Parent App allows you to view detailed information to provide assurances and give you an opportunity to prepare your young person for their journey. Prior to arrival, you will be able to view a photo of the driver, passenger assistant and the vehicle that your child will be travelling on. If for any reason this changes, you will be notified via the App in advance.

Safeguarding is at the very top of our list of priorities, which is why compliance is a key element of our platform. A comprehensive checklist must be completed by all drivers at the beginning of their shift, confirming safety and cleanliness checks have been carried out on the vehicle before any journeys may take place. Strict controls are in place to ensure the required level of detail and that the time taken for these checks is appropriate.

How can I update my child's information for everyone, easily?

The 365 Smart Platform fully supports collaborative communications. Each child has a detailed care plan saved within the platform, that is updated in real-time.

This means that any changes that need to be made as a result of outcomes from the annual EHCP review can be updated for everyone at the same time.


“It is our ambition to transform home-to-school transport and raise the bar by delivering the most reliable, efficient, and inclusive travel experience for children and young people. It is time they got the service they really deserve and not the one they have settled for.”

Vinay Parmar, Managing Director of National Express Accessible Transport

Discussing the implementation of the 365 Smart Platform to digitalise their Home to School Transport operations

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