Meet the Team

365 Response has a team of almost 70 staff based in offices in Wakefield, Leicester and Kent.​

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Wakefield Office
Unit 6, The Office Campus
Paragon Business Park
Red Hall Court
Wakefield
West Yorkshire
WF1 2UY

Wakefield Office
ISO9001
ISO27001
cyber essentials accreditation
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Brendan Fatchett

General Manager

Summary

With public and private board level experience, Brendan has led teams in healthcare and private organisations over the last 20 years. A naturally strategic leader. Brendan is also on the Board of several other fast-growing Digital healthcare businesses.

Sarah Fatchett

Product Manager & Founder

Summary

Sarah has over 20 years of strategic, operational and board level experience in health and care services. She is an astute listener and leads 365 Response in its delivery of innovative and effective solutions for our clients. Is also on the Board of several other healthcare technology businesses.

Dean Barber

Chief Financial Officer

Summary

Dean has over 20 years of finance experience with senior positions held in the healthcare technology sector. Most recently Dean was CFO for a managed IT services provider and prior to that spent six years as Group Financial Controller for EMIS Group plc, the UK leader in connected healthcare software and systems. Dean lives in Harrogate with his young family and is a chartered accountant, having trained and qualified at PricewaterhouseCoopers LLP.

Chris Ibbetson

Chief Technology Officer

Summary

Chris joined 365 Response in May 2021 after spending 6 years in his previous role heading up a leading healthcare rota and workforce management software business. Prior to that, he spent 5 years managing a diverse and extensive group of compliance, training, recruitment, software and technology-led businesses in the GP practice sector. Chris has a passion for products and brings this to the day-to-day development operations at 365.

Dean Richardson

IT and Operations Manager – Flexiroute

Summary

Dean is the IT and Operations Manager at Flexiroute and originally joined the company in 2003. He manages the Infrastructure, Support and Development teams and oversees, the day-to-day running of the Flexiroute office. He is also responsible for managing projects for customers from initial onboarding to complex software development requirements.

Chris Ackerman

Director of Delivery and Implementation

Summary

Chris leads the operational teams and is responsible for managing and developing all of our core services. He has extensive experience in the public and private sector, playing a key role in the strategic development of 365 Response. He oversees commercial partnerships and works closely with all teams to advance our product development road map, striving to create lasting change in the transport software industry.

Luke Pelling

Commercial Director

Summary

Luke is responsible for the overall commercial function at 365 Response. He brings 10 years of sales experience, working across both the NHS and wider public sector. Luke leads the commercial team, and also provides key strategic input to the growth of 365 Response.

Melissa Segula

Director of Engineering

Summary

Mel leads a team of software developers, software testers and support technicians who deliver high quality software solutions. Mel brings 10 years of industry experience to drive the team forward and implement the best working practices, to get the highest level of output for our customers.

Jason Thompson

Technical Director

Summary

With an in-depth knowledge of the latest software development technologies and methodologies, Jason leads our team of Technical Architects in creating innovative architectural approaches for software design and implementation to guide our large team of software developers and testers into building industry leading and award-winning software solutions.

Liz Silkstone

Head of Quality & Compliance

Summary

Liz is responsible for the quality and compliance at 365 Response including our ISO and Cyber Essentials certifications. Liz leads on the continuous improvement of all company policies and procedures.

Katie Dodgson

Head of Service

Summary

Katie brings 10 years of experience working in the healthcare and the PTS sector to the Operations Team.

She manages all aspects of service for 365 Response, working with our new customers during their mobilisation and helping existing customers to get the most out of their solutions. Katie helps customers to manage their transport services more efficiently, driving process improvements and performance.

Sukhy Rai

Head of Procurement

Summary

Sukhy is responsible for the procurement function at 365 Response. She brings experience and knowledge from both the public and private sectors, in addition to having years of experience as a procurement professional within the NHS.

Zubin Peckham

Commercial Manager 

Summary

Zubin has over ten years experience providing Secure and Compliant Data Security Solutions within the Public and Private Sector with extensive experience in working with Councils, local government and Police authorities. In a different life, Zubin was also a Police Constable within Cambridge Constabulary. Zubin is a Commercial Manager responsible for the growth of the business.

Alan Britland

Enterprise Sales Manager

Summary

Alan is responsible for sales within our eProcure team; bringing significant benefits to our NHS customers. Alan brings over 20 years of understanding and sales experience in public and private sector healthcare logistics and plays a vital role in the development of our Digital Marketplace.

Sarah Allen

Commercial Manager 

Summary

Sarah is a Commercial Manager responsible for the growth of the business, managing sales across the East of the country. Sarah brings sales experience in both the public and private sectors, having worked historically with councils and the education sector.

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