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365 Days of 365 Response | 2022

February 9, 2023

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2022 proved to be another busy but challenging year across sectors where we’ve seen the ongoing pressures on local authorities, our healthcare and the urgent demand for more transport to help restore balance and safety. We’ve been lucky and grateful to have had the opportunity to support our community and clients with their transport needs to help deliver and achieve process efficiencies.

At 365 Response our unique combination of fast-paced innovative solutions are all established with industry experts and are built on years of experience. We work with clients across the NHS, Local Authorities, charities, and public and private transport sector to support various transport requirements with the focus of making difficult transport easy.

We’ve helped a variety of clients achieve improved service levels and significant compliance improvements throughout 2022, and we’re excited to continue doing so for many more years to come.

If you’d like to speak to us about any of our solutions we offer we’ll be happy to help. Feel free to send us an email or you can book a meeting directly for a quick demo.

We want to take you through some of our biggest milestones of 2022 that we’ve seen and are proud of – they certainly couldn’t have been achieved without the great efforts of our team who are consistently driven by our customers and company values.

Partnerships – Making healthcare stronger, together

RLDatix acquired 365 Response in February 2022 to help healthcare organisations manage transport safely and efficiently. Leading SaaS-based transport technology provider will further strengthen RLDatix’s capabilities across governance, risk and compliance while helping healthcare organisations provide a safer environment for patients and people.

By combining 365 Response’s digital transport technology with RLDatix’s leading GRC and workforce management capabilities, healthcare organisations will be better able to manage resources in a timely, efficient and safe manner while helping to reduce length of stay and combating the care backlog.

“Transport in a health and care setting is mission critical to the smooth running of organisations as well as to the patient experience,” said Jeff Surges, CEO, RLDatix.

“By bringing 365 Response’s resource scheduling capabilities together with RLDatix’s leading people planning, safety and GRC solutions, we have an opportunity to further support our customers as they seek out smart ways to deliver safer care effectively and efficiently.”

A helping hand for the NHS during winter pressures

Our Specialist Call Handling team have been working extremely hard to maintain and deliver adhoc and short term transport demands.

The specialist team works to bridge the gap between clinicians and emergency transport services, where multiple professionals are connected to ensure there is no delay in service for the patients.

Facilitating hundreds of calls per month, our highly trained specialist team reach almost 30,000 calls every year. Specialist Service Coordinators are the backbone of this vital service and the reason we’re able to provide it to our beloved NHS. Their work is tough, requiring a level head and a patient heart, but the team rise above expectations time and time again.

We also sat down with Chris Ackerman (Director of Delivery and Implementation, 365 Response) to discuss the recent challenges faced by the NHS and how we can better support our healthcare system when it comes to Patient Transport.

He shared how our Digital Marketplace solution has been a key driver for improvement within the Patient Transport Management space.

“It’s important for the NHS because we can legally procure third-party suppliers through our framework. Most of the trusts within the NHS are still working on manual processes and trips are not always 100% legally procured either so we can offer them that solution. We’ve got a huge supplier pool all over the UK so we’re ready to go at the click of a button”.

Supporting some of the largest councils and transport providers in the country

Orange, purple and green people illustration showing council workersThroughout 2022 we had the pleasure of onboarding and welcoming several customers onto our transport management system and digital transport marketplace. We welcomed clients across the UK and are looking forward to seeing these relationships grow further and onboarding new clients. See some of our client articles below:

 Leading the way with industry awards and conferences

Last year we were recognised as the Most Community-Focused Transport Management Solutions Firms for 2022.

This award is testament to the growth that we’ve seen here at 365 Response, and we continue to strive to do the best for our clients each and every day by providing efficient and effective transport management solutions without the hassle.

Through our portfolio, we have been lucky to have supported our community by providing frontline NHS workers the tools to manage patient and non-patient transport including urgent care, mental health and courier services. Our intelligent transport management and procurement marketplace platform allows
organisations to plan, dispatch, track and trace their people, vehicles and passengers, as well as secure and book transport end-to-end.

We also attended some industry led conferences and awards last year where we got to learn procurement and transport challenges within the NHS, and discussed how we can help overcome those. Discussions had were invaluable for us to understand the market and where we can work with the NHS to drive long-term transport system improvements.

Setting the standards of safety and integrity  

Throughout the whole year, our compliance team were kept busy with on-going internal audits ensuring we kept on-top of our internal processes and procedures and supporting us all to get ready for those all-important external audits.

We can proudly say that we’re accredited to both ISO 27001 and ISO 9001; a testament that we’re invested in our people, clients and processes and keep these at the core of our business practices.

ISO 27001 accreditation has become increasingly critical and is now an essential requirement for any organisation wishing to demonstrate that they not only keep their clients’ information safe, but also consistently achieve operational excellence in the area of data and IT system security. ISO 9001 Quality Management is just as important for us and the industry. The standard ultimately ensures we continually improve by adopting new and aligning existing processes to increase productivity and client satisfaction.

Our Head of Compliance, Liz Silkstone talks us through this in more detail in our article.

Looking further and beyond

Finally looking forward to 2023 and fast forward a month now into February, we’ve shown resourcefulness and resilience during these difficult times with the NHS and that focus for us remains.

We continue to drive efficiency through our technology by working more closely with the NHS, Council and private organisations to continue driving improvements and build a safer and more efficient transport community.

As leaders in transport software development, we are always looking for new ways to expand our award-winning transport management solutions, so if you have any ideas or suggestions we’ve love to hear them!

If you enjoyed our year highlights, connect with us and see what we’re up to on LinkedIn and Twitter.

Wakefield Office
Unit 6, The Office Campus
Paragon Business Park
Red Hall Court
West Yorkshire

Wakefield Office
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